SHIPPING - RETURNS- POLICIES

FREE US DOMESTIC SHIPPING

Please note that we typically have a standard processing time of 24-72 hours before we ship out your order.We appreciate your patience and understanding as we work diligently to prepare and send out your order with love and care. If you have any questions or concerns about your order's processing time, please don't hesitate to reach out.

ORDER PROCESSING

We make every effort to ship your products as quick as possible. Orders placed on Saturday, or Sunday, will be processed first thing the following Monday morning, unless it is a holiday. SHIPPING DELAYS ARE EXPECTED DURING THE HOLIDAYS

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS
Ensuring your order arrives smoothly is our top priority! Incorrect address information is often the culprit behind shipment delays. To avoid any hiccups, please double-check the address details on your order. Be sure to include all necessary information for a successful delivery, such as your address, apartment number, and any other relevant details. If you have any questions or need assistance, feel free to reach out to our friendly customer support team. We're here to help make sure your order reaches you safely and on time

INTERNATIONAL SHIPPING

Buyers are responsible for any customs and import taxes that may apply. Delays due to customs are to be expected

PRICING/REFUND

We want to ensure transparency and fairness in our pricing policy, so please note that the pricing listed on our website at the time of checkout is the only price that will be honored. While we strive to keep our prices consistent, they are subject to change.

Once you've placed an order, you'll be charged the price reflected at the time of checkout, regardless of any subsequent sales or price adjustments. Unfortunately, this means that you won't be able to redeem any sale prices announced after your order has been placed.

Additionally, please be aware that once your order has been shipped, all sales are final. We appreciate your understanding and support as we aim to provide you with the best shopping experience possible.NO RETURN/REFUND POLICY

TEXTURE AND COLOR

We strive to provide accurate representations of our wigs through our pictures, aiming to give you a clear sense of their texture and color. Please Note:

  1. Handmade Variations: Due to the handmade nature of our products, minor differences in length, style, and fit may arise.

  2. Color Representation: Colors may appear differently in photos or on various screens compared to real life. This is a natural outcome of photography and device settings.

  3. Sizing and Fit: Small differences in sizing or fit are to be expected and are part of the handmade charm.k.